Privacy Policy

Information We Collect

Information you give us. When you contact us, book a call, submit a form, or message us through our website chat, we may collect your name, email address, phone number, company name, and anything else you choose to tell us.

Information collected automatically. When you visit our website, we may collect standard technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit.

Call information. If you call a phone number operated by Arkorix, the call may be recorded and transcribed. Where required by law, you will be notified at the start of the call and given the opportunity to decline.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Provide, operate, and improve our services
• Send you appointment confirmations, reminders, and service updates
• Communicate with you about our services, where you have asked us to
• Comply with our legal obligations

SMS and Text Messaging

If you provide your mobile phone number and consent to receive text messages, we may send you appointment confirmations, reminders, and updates related to your inquiry or account.

• Consent is not a condition of purchase. You are never required to agree to receive text messages in order to do business with us.
• Message frequency varies. Message and data rates may apply.
• To opt out, reply STOP to any message at any time. You will receive a confirmation and no further messages. For help, reply HELP or contact us at [email protected].
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We do not buy or sell leads.

We share information only with:

• Service providers who help us operate our business, such as our CRM, telephony, email, and hosting providers, and only to the extent necessary for them to perform those services for us.
• Legal authorities, where we are required to do so by law, subpoena, or court order, or to protect our rights or the safety of others.

We do not share your information with third parties for their own marketing purposes.

Cookies

Our website may use cookies and similar technologies to operate the site and understand how it is used. You can set your browser to refuse cookies, though some parts of the site may not function properly if you do.

Data Retention

We keep your information for as long as needed to provide our services and to meet our legal, accounting, or reporting obligations. When it is no longer needed, we delete it or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to object to or restrict certain processing.

California residents have specific rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising those rights. We do not sell personal information.

To exercise any of these rights, contact us at [email protected].

Children

Our services are not directed to anyone under 18, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

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